Design Thinking: Designers are the new MBAs

MIT on LinkedIn is running a poll on whether:

“Designers can be better business strategists than MBAs?”

So far 69% or around 2/3rds say yes on 126 votes. Here’s the Poll.

Whether this is a self-selection answer (i.e. designers self-select, and have more incentive to vote as they have more to gain) — it is interesting.

Below is my comment from the poll.

I attended AGSM MBA program, and found it valuable. But I also graduated from Visual Arts and worked in Design. Our firm, 2thinknow is based on the tension between design and economics. Our Innovation Cities Program integrates Cultural Assets, Human Infrastructure and Networked Markets. i.e. Arts, business, economics MBA / Design are complementary – but only in people who view the textbook on topics such as Human Resources with some scepticism, and question Friedman or Chicago School economics (alongside Keynes). Designers have the maverick spirit business management has the centrism needed to orient. I would tend to say it depends on the sector, which is better. Keep innovating, Christopher Hire Exec Dir 2thinknow ICP

I would add that design without a financial focus is problem not useful. And that having worked as a designer when younger (21-23 mainly), and as an analyst later I have found it is rare to wear both hats well.

Author Daniel Pink wrote MFAs are the new MBAs some time back.

As an innovation analyst for 2thinknow, I integrate design in my processes every day.  So if I had to commit to answer, and had no room for explanation, the answer would be:

YES.

What would your answer be?

Primary causes of GFC: Monopolies not markets

The primary causes of the GFC were not markets and capitalism. The primary causes of the GFC were monopolies and collusion.

(The GFC refers to the Global Financial Crisis — I am so used to the acronym in data, that the blank look I get sometimes when I use it, means I forget not everyone refers to the events of 2008 onwards — Lehman, Bear Sterns, U.S. / U.K. housing bubble — in the shorthand of ‘GFC’)

I have been examining data as an analyst for many years now, either within the walls of business or government, or publicly available data from semi- independent bodies (ABS, OECD, etc.).

I say semi-independent because they do have a ‘patron’ and that patron is people within their respective governments. So the independence of their data is possibly limited by the political masters who foot the bill for that data. By how you ask a question you define how you get the answer. As someone older and cynically wiser in these things from U.K. told me there are “only winners and losers”. Perhaps too true, but perhaps ideologically rather a ‘coal shaft’ statement — just try and find the canary there, let alone a ray of light out.

Causes of the Economic Crisis & GFC

So here’s my hypothesis. It was not shopkeepers and business owners who caused the global financial crisis. It was not mid-size companies or business-farmers (for farming is a business) on the land. And it was not even public servants (who are much maligned and duck for the exits every time an enquiry into their policies in a portfolio is announced, lest a sacrificial lamb be announced too).

Believe it or not some political advisers I have read / heard blame even the herd — for not consuming enough. Blaming the hoi polloi pre-dates the French revolution — and has the convenience of enabling you to extract a fee from those escaping blame. This was evident in the consumption driven recovery (and related Bernanke policies) which never eventuated in the U.S., but which financial analysts loved to talk about.

Sorry folks no independent data supports you in any of these biases in search of data. e.g. U.S. consumption led recovery in 2009-10 where? Agricultural over-supply depresses prices in an age of ethanol subsidies?

Monopolies / bureaucracies caused GFC.

What did act as the root cause of the global financial crisis, was simply this:

A powerful collusion of financial interests, and closing down of markets, which led to the evacuation of capital from productive uses.

The capital fled to government guarantees and safe havens (e.g. gold). Causing a reduction in money in the economy producing something, and funding innovation. Which was the topic of a PBS Newshour special segment during the height of the crisis (and an example of why some public goods like PBS/ABC/BBC can work, just as private goods e.g. Apple, Google work).

Monopoly capitalism is not capitalism.

What is less often commented though is that monopolies act like the worst excess of a controlling government. Monopolies control the price for goods and services, just as surely as government regulation, tariffs or other mercantilist tools.

A monopoly is a business that doesn’t act to maximize profit through operations, but other methods such as preventing market entrants or tax evasion. (There are valid reasons for a temporary or permanent monopoly, but these are fewer than supposed, and that is way too lengthy an issue to get in to here.)

So for example:

  • Enron used financial chicanery. It did not make money out of electricity.
  • Lehman made money out of money-shuffling not capital provision to the economy
  • GM near failure made money out of finance, not vehicles

Businesses that do not serve a useful purpose to a customer (the market) should fail, but are too often propped up by many factors. Right now market darling Apple is not making the best hardware (arguably Nokia is), but Apple is making a ‘whole package’ that markets want.

It’s not that ‘business’ or ‘government’ are bad or good — for this is surely the most naive view of a sophomoric intellect. It is that excess bureaucracy — business and government — and tightly bound balls of string are bad. (Bureaucratic entities acts like tightly bound balls of string that just grow and grow, and when they unravel they tangle in with other bureaucracies).Worsening factor is that government bureaucracy tacitly tends to like to deal with business bureaucracy and business bureaucracy with government. So we have a very tangled web indeed.

When the 2 or more bureaucracies line up against the market to prevent competition (generally for some noble purpose) this is when markets fail. And when I say fail I mean economic under-performance like U.K., Australia or U.S.A. downturns of the past.

Yet ‘central policy’ and ‘co-ordination’ or ‘unity’ is often the proscribed solution of ‘experts’ in reports once you wade through to the final page. It won’t lead to innovation. It didn’t work for Harold Wilson, and Tony Blair’s centralist (and markedly incompetent) policies are partly responsible for the U.K.’s current mess.

Government can enable or disable innovation, but there is no central thermostat determining the ‘innovation economy’.

What’s next for the innovation economy?

There are threats to an Australian economy, and a potential U.S. economic resurgence that can be foreseen based on unemployment, resource usage, labor force, and other data.

But to achieve this success we must not look only at yesterday’s winners and say ‘how can we copy them’? For monopolies — be they government or business — fail. And if they don’t fail small and early, they fail too big.

The answer is innovation — and not some government funded lab. And the U.S.A. is already showing nascent signs of an innovation-led recovery, just like the internet boom or PC-boom or green revolution before it.

Which is why one starting point for many governments is independent and courageous tax reform, and other policy reform, which is so important to the economy.

But innovation is not (in most cases) the billion dollar project. It is far more affordable than that.

If you’d like to learn more about innovation in bureaucracies — with data, planning or training applied to your organization, to help create a process of change — contact 2thinknow

Keep innovating,

Christopher Hire

If you have questions about the innovation economy, ask me here or on twitter — @christopherhire . I’ll post my favorite questions here, and do my best to answer them.

Innovation Incentives for an Innovation Economy

There’s a Harvard Blogs piece (in the April 2010 edition of HBR) that gets the occasional airing.

The argument is that ‘copying is as valid as innovation’ — in short. I’m sure I do not agree ethically, economically and due to hard numbers. Read the article by Oded Shenkar here: http://hbr.org/2010/04/defend-your-research-imitation-is-more-valuable-than-innovation/ar/1

Here’s my rebuttal from the site:

Innovation requires returns to innovators in a market-based system.

Without returns to innovators you remove incentives for innovators.

You then reduce investment in innovation and get more bright people moving into ‘high paid’ but ‘low value’ professions. If you want an innovation economy, this is an irresponsible argument.

Is Baidu worth more than Google? Is every Lethal Weapon knock-off as valuable as the original series? Are returns the same? Investors in innovation find higher returns. Innately we sense a ‘pale copy’ of an original. It’s why ‘Coke’ is the ‘real thing’ — and that brand line has worked so long.

However incrementalism is worthwhile. Google, Apple & Microsoft have all done this. Breakthrough innovation is also valid, but rarer.

Our innovation models explain this, and Silicon Valley case studies show the concommitant returns from innovation.

My city benchmarking data research for 2thinknow convinces me of my view. But I am may be wrong. Convince me.

What do you think?

Keep innovating,

Christopher Hire

Innovation Reading List launched

Over the weekend I launched the Innovation Reading List site for 2thinknow. Time to celebrate!

Designed as a reading list for change agents, myself and 2thinknow innovation analysts are selecting the best books on innovation and change. A reading list for change agents and innovators in not only technology; but importantly, social and business model innovation.

The difference is it will focus on practical innovation knowhow, on a by sector basis.

Attention: Innovation Colleagues

2thinknow are adding books, so if you work in innovation, or are an author, pitch your favorite book(s) to 2thinknow for inclusion. 2thinknow will also be adding (friendly!) reviews.

The site integrates with 2thinknow innovation toolkit.

Innovation Books Matter.

Books still matter. And for innovation and change needed in our economy, books still matter. As a content delivery platform, the old binary book can provide detail and knowledge in a format that can be used and applied readily.

2thinknow support the publishing industry and innovation authors.

This online bookstore is fulfilled and shipped by Amazon, so easy to order and use.

You can check it out here: Innovation Reading List

Keep innovating,

Christopher Hire

To the (Azure SQL) Cloud

The Cloud has been the next big thing for some time.

Globally the Cloud has entered the ‘adolescent’ phase as an innovation. In San Francisco Bay Area and other tech hubs in India, the Cloud is now entering the mainstream as a concept.

Microsoft adverts ‘To the Cloud’ are telling consumer the Cloud is ready. Google and Gmail has made the cloud easy. And I would guess from previous form an alarming amount of business data worldwide is stored in Hotmail and Gmail related cloud portals by executives with passwords like [petname6]. Mostly spreadsheet dumps from large enterprise data, from my prior experience…

Yesterday I attended the Microsoft Partner Connect Roadshow on the Cloud for developers as an analyst. Analysts and developers are the canary in the coalmine for business adoption of the Cloud. When analysts / developers feel this is ‘business ready’, that’s when users get their first ‘formal’ cloud apps.

So today, the enterprise data store which is ’SQL Server’ in the Microsoft world is now available and ready in the Cloud in a secure data centre. It’s called Azure SQL. And is exciting as you can choose to get rid of the internal SQL server and all those maintenance tasks. In theory you can recycle all your SQL and code as well. I say in theory because developers know that is rarely so simple.

Like web hosting, it is a pay per month contract model, so the Cloud on Azure for business has limited barriers to entry.

I was impressed, as I’d rather my data in a Microsoft data center than a decentralised data center. It’s a rare case where centralism can work, but data centers may be that case. There are 22 data centers, none in Australia, but a cache in Sydney.

I was impressed by the Azure cloud innovation potential.

Connect on twitter @christopherhire

Disclosure: The author was a guest of Microsoft and has worked for companies in the MS Partner Program since 2003. The innovation analysis / terms used in this article derive from his innovation analysis work for 2thinknow.

Innovation in Budapest

Budapest is an exciting, dynamic city with as analyst the right youth labour mix, and geographic position to succeed further economically and socially.

Budapest is also one of those cities I have visited when developing the 2thinknow Innovation Cities Program, where I had a meeting with the Budapest university innovation teams. My work on 2thinknow’s City Benchmarking Data also supports (with the caveat of good decision making) a bright future for Budapest.

I am broadly bullish on Budapest, not withstanding external shocks from West or East. Even so,
I have strong views on their opportunities for further economic development, and the most innovative new paths to take. Friedman be damned!

Here’s a WSJ article on the perceived problems of the current approach, but please note the traditional IMF et al approach has hardly brought success (e.g. China didn’t follow it).

So I was pleased when Zsuzsa Kravalik, of Ombrello Média wrote to 2thinknow, asking for an interview.

If you read Hungarian, here’s the interview. Apparently it received 7,000 plus clicks for the site, and was also featured on the front page of Index.Hu (the Hungarian news site). Which is great.

I was pretty chuffed with that response, and articles on my data work had similar responses in Boston, Athens, and Paris. I have found a number of non-English language stories are difficult to locate using Google (at least in Australia), so if you see one let me know @christopherhire.

One of the interesting things about doing data work, is interacting, and learning more about different cultures.

Keep innovating,

Christopher Hire

Good branding of an IT team

Meetup is an interesting site. It seeks to move an online socializing function to a local ‘offline’ face to face meet-up.

In other words — off Facebook and let’s go get some beers!

What’s more impressive is the way that they brand Meet-up, which is a New York start-up. Here’s an interesting exercise branding Meet-up’s employment culture versus the big comparator of Google and the GooglePlex.

It’s obviously tongue-in-cheek, but it’s a good way to retain and inspire staff. At least I think so.

What could you do to keep your I.T. team happy  and proud of your culture?

Connect with me via twitter: @christopherhire

Innovation Definition 2.4

Here’s Innovation Definition 2.4, that I have been working on for 2thinknow. In handy slide format.

Definition is copyright, but you can use this — just attribute. Easy way – download & use 2thinknow’s slides from slideshare.

You can see a brief history highlights of the multiple iterations here at 2thinknow.

The point of this version is a basis for debate and analysis – rather than a ‘prescriptive’ or ‘laundry list’ approach used by most definitions of innovation. I think open discussion definitions, stand up to Aristotle’s test better than prescriptive word for word definitions. I hope you find it useful.

Let me know your thoughts @christopherhire on twitter or for ideas, uses contact @2thinknow